Personal Data and its collection
Personal Data, means and includes, any data relating to identified or identifiable living person (‘data subject’ here in referred as you/your’) including but not limited to, name, telephone number, email ID, any personal details that may have been voluntarily provided by the customer, whether to Unique Identification Authority of India (UIDAI), Credit Information Bureau of India Limited (CIBIL) or any other agency including any other Credit Information Companies (CIC).
Information Collected when you use our Website/Applications
We collect data about you or your usage to provide better services to all of our users. We collect data in the following ways :
• We collect data about the services that you use and how you use them. This data includes log information and location information
• We may collect your data through campaigns and publicly available sources
• When you communicate with Indiabulls or use the Indiabulls platform to communicate with other members, we collect data about your communication and any data you choose to provide
Indiabulls does not collect Personal Data about individuals except when such individuals specifically provide such data on a voluntary basis. Upon such voluntary disclosure of Personal Data, we may further verify, collate or receive data about you from publicly and commercially available sources (as permitted by law), which we may combine with other data we receive from you. We may also receive data about you from third-party social networking services if you are already connected with those services .
Lawful Basis of Processing
We may process your data because:
• We have a contract with you
• You would have given us express permission to do so
• We must have provided services to you after you have purchased something from us
• We must have provided services to you because you have availed for one of our offers
• To comply with the law.
Use of Personal Data
• We use data collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services .
• Send alerts and newsletter(s) to you .
• Communicate with you concerning our service so that we can send you details about Indiabulls promotional announcements, marketing purposes and surveys, other services of Indiabulls affiliates .
• Improve our website/applications and its content to provide better features and services .
• Conducting market research and surveys with the aim of improving our products and services .
•Preventing, detecting, investigating and prosecuting crimes (including but not limited to fraud and other financial crimes) in any jurisdiction, identity verification, government sanctions screening and due diligence checks .
• Establishing, exercising or defending legal rights in connection with legal proceedings (including any prospective legal proceedings) and seeking professional or legal advice in relation to such legal proceedings .
• Our automated systems analyse your content to provide you customised search results, recommendations and specific promotions and offers .
• To help advertisers understand our audience and confirm the value of advertising on our websites or Applications, (however it is usually in the form of aggregated statistics on traffic to various pages within our site) .
• Sharing with our customer support team and other relevant stakeholders to resolve your queries/concerns/feedback related to your rights or services provided to you.
Cookies and Other Tracking Technologies
Information Sharing and Disclosure
We restrict access to your Personal Data to employees who we believe reasonably need to know that data in order to fulfil their jobs to provide, operate, develop, or improve our products or services.
Indiabulls does not rent, sell, or share Personal Data about you with other people or non-affiliated companies except :
a) to provide products or services you've requested,
b) when we have your permission,
c) or under the following circumstances:
• We provide the information to trusted partners who work on behalf of or with Indiabulls under confidentiality agreements. These companies may use your Personal Data to help Indiabulls communicate with you about offers from Indiabulls and our marketing partners. However, these companies do not have any independent right to share this data
• We may disclose your Personal Data to agents or contractors of Indiabulls and/or its group companies/affiliates to enable processing of transactions or communications with you on need basis. However it shall be on the basis that the agents are required to keep the information confidential and will not use the information for any other purpose other than to carry out the services they are performing for Indiabulls and/or its group companies/affiliates .
• We will not voluntarily disclose your data with us but in exceptional circumstances we may do so if we are required by a Court Order, by Government Authorities, by Law Enforcement Authorities or by other legal processes or where it becomes necessary to do so to protect the rights or property of Indiabulls and/or its group companies/affiliates etc .
• We may share your Personal Data with Indiabulls group and/or its affiliates for providing details on latest offers from our other entities
Consent to International Transfer of Data
Third-Party Links and Content on Services
Our Services may link to third-party websites/applications and services that are outside our control. Further, Indiabulls, its group companies, its affiliates, and their directors and employees (“Indiabulls Group”) accept no liability and will not be liable for any loss or damage arising directly or indirectly (including special, incidental or consequential, punitive, or exemplary loss, damage or expenses) from your use of any application or any site or inability to use by any party, howsoever arising, and including any loss, damage or expense arising from, but not limited to, any defect, error, omission, interruption, imperfection, fault, mistake or inaccuracy with any online application, its Contents (material, information, data, money market movements, news items, etc.) or associated services, or due to unavailability of any application or any part thereof or any Contents or associated services even if Indiabulls Group are advised of the possibility of such damages, losses or expenses.
To use the Site/Application you agree that you must be the minimum age (described in this paragraph below) or older. The minimum age for these purposes shall be 16, however if local laws require that you must be older in order for Indiabulls to lawfully provide the services in the Site/Application to you then that older age shall apply as the applicable minimum age. In all jurisdictions outside the European Union, if you are under the age of 18 or the age of majority in your jurisdiction, you must use Indiabulls under the supervision of your parent, legal guardian or responsible adult.
Your Personal Data processed by Indiabulls are kept in a form which permits your identification for no longer than is necessary for the purposes for which the Personal Data are processed in line with legal, regulatory, contractual or statutory obligations as applicable. At the expiry of such periods, your Personal Data will be deleted or archived to comply with legal/contractual retention obligations or in accordance with applicable statutory limitation periods.
Control over Your Information
We also provide you with the ability to control your Personal Data in accordance with European Union’s General Data Protection Regulation, which includes the right to access, modify, erase, restrict, transmit, or object to certain uses of your data. You have the ability to update your profile and related Personal Data at any time. Also, you may review, update, correct, delete or object your Personal Data collected through the website/applications or service by e-mailing us at privacy-GRP@indiabulls.com If you have privacy concerns regarding access to or the correction of your Personal Data, please contact us at the contact information mentioned within the section called “Data Privacy Issues and Whom to Contact” of this policy. In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Data that you have provided to us. While the majority of questions and issues related to access or requests can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within 30 days.
Security and Confidentiality
Indiabulls operates channels, pages and accounts on some social media sites to inform, assist and engage with customers. Indiabulls monitors and records comments and posts made on these channels about Indiabulls in order to improve its products and services.
Please note that you must not communicate to Indiabulls through such social media sites the following information :
•sensitive Personal Data including (i) special categories of Personal Data meaning any information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation and (ii) other sensitive Personal Data such as criminal convictions and offences and national identification number ;
•Excessive, inappropriate, offensive or insulting information towards individuals.
Indiabulls is not responsible for any information posted on those sites other than the information posted by its employees on its behalf. Indiabulls is only responsible for its own use of the Personal Data received through such sites
Consent is often referred to as an individual’s choice to “opt-in” or “opt-out” the use of their Personal Data and is usually obtained by a “check box” or signature confirming the individual understands and agrees to the processing of their Personal Data. At times, express written consent from you may be required based on the data processing activity. Whenever required, we take consent from you prior to :
• collecting, using, or processing your Personal Data, including sensitive Personal Data, in certain ways or sharing the your Personal Data with any third party (sensitive Personal Data is data revealing an your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health or data concerning sex life or sexual orientation);
• transferring your Personal Data outside of your country of residence;
• using or placing web cookies on your computer or other electronic devices.
Should You Want To Opt Out
If we possess your contact information, we may want to keep you posted about our products, services and events, through email. Should you prefer not to keep up to date with INDIABULLS news and latest information on services and receive such marketing materials, please send an email to unsubscribe-GRP@indiabulls.com However, such withholding of data or withdrawal of consent may result in us not being able to provide services and facilities and we reserve its right to take appropriate action with respect to any obligations or in relation to any contract under which such Personal Data was sought. We will update your preferences as soon as reasonably practical. However, do note, if you opt out of our emailing list, as described here, we may not be able to remove your Personal Data from all databases of Indiabulls or other 3rd parties. For that, you would need to raise a request to erase your data as mentioned in the above section (control over your information).
Indiabulls shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user's account and / or information relating to or regarding online transactions using credit cards / debit cards and / or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise. Indiabulls does not store any Credit\ Debit card details. Any other personal and sensitive Personal Data shared by you which is not asked by Indiabulls during registration, either mandatorily or optionally; accounts to wilful and intentional furnishing; and Indiabulls will not be liable for breach of such information.
Intellectual Property Rights
Please note that Indiabulls retains all rights (including copyrights, trademarks, patents as well as any other intellectual property right) in relation to all information provided on or via this web site (including all texts, graphics and logos).
No contractual obligation
Data Privacy Issues and Whom to Contact